Donors’ Satisfaction with Blood Donation Process and Evaluation of the Impact on their Intention to Return for Future Donations
DOI:
https://doi.org/10.60787/tnhj.v23i4.745Keywords:
Blood Donor, Satisfaction, Demographics, Altruism, Fear of NeedlesAbstract
Background: The satisfaction of blood donors with the blood donation process is crucial to their recruitment and retention. This was done to determine if there is any association between the overall satisfaction of donors with the donation process and donor demographics as well as the motivating factors and barriers to future blood donation by the donors.
Method: Information on socio-demography, blood donation history of donors, frequency of blood donation by repeat donors, rating of the donation process, level of satisfaction with the process, motivating factors and barriers to future blood donation among other data were obtained from the donors through self-administered questionnaires. Data were analyzed using SPSS for Windows version 23.0. Significant level was set at P < 0.05.
Result: Majority of the donors were within the age group of 21-30years. Their mean age was 26.54 6.68years. Seventy-six percent of the respondents expressed satisfaction with the entire blood donation process. First-time donors and males were more satisfied with the process than repeat donors and females, respectively. There was a statistically significant association between donors’ satisfaction with their intention to donate in future (p=0.032). However, the association between donors’ satisfaction, their intention to return for future donations and donors’ demographics were not statistically significant (p>0.05). Altruism was the major motivating factor while fear of needles was cited as the main barrier to future blood donations.
Conclusion: Blood donors’ satisfaction varies among demographic subgroups and is positively associated with their intention to return for future donations.
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